Managed I.T. Services

NCI TECH’s Managed Services acts as your internal IT department which not only provides routine computer system maintenance for your existing equipment, but continues to implement technology solutions to issues as they arise.
NCI TECH will ensure that as you grow, your underlying IT systems grow with you.
Unlike other providers that provide a ‘support for fee’, NCI TECH’s experience across many industry areas guarantees that the solutions employed are tried and tested remedies, not ‘good ideas’ or ‘experiments’.

Managed Services provides a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network is managed for you, and regular reporting keeps you in the picture.
If at any time you are not completely satisfied with NCI TECH Managed Services, you can exit the program with no strings attached. In fact, we’ll even help you make the transition. We’re confident that you will be delighted with our service, professionalism, and technical depth.

Why do you need Managed I.T. Services

We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation.
Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive.
NCI TECH’s Managed Services also gives your employees direct access to our helpdesk where our technicians solve up to 90% of all technical support issues remotely!
Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services.
A study by the Gartner Group revealed the following*:
Cost of an Unmanaged XP machine over 3 years = $5309
Cost of a Managed XP machine over 3 years = $3335
Cost Savings of a Managed Machine over 3 years = $1974.
If you have 20 computers with Microsoft Windows, then NCI TECH’s Managed Services offers a saving of $40,000 over 3 years.
*Reported in Network Computing Magazine, 9/2/2004 issue

Proactive Maintenance

NCI TECH’s Managed Services utilizes industry-recognized best practices to keep your computers secure and operating at maximum efficiently.

World-Class I.T. Support

We have invested in support systems normally found only in FortuneR 500 companies; we help small and mid size businesses experience the benefits of computer system automation and proactive maintenance.

Weekly and Monthly Reports

You will receive scheduled reports via email with confirmation of all maintenance performed, problems resolved, and recommended actions to prevent future issues.

eSupport

Sooner or later, you are going to encounter an issue that is a ‘show stopper’ – a computer event that is now significantly affecting business productivity. You are now presented with a choice – contact your IT support and book a technician for a costly, untimely, and ultimately, inefficient resolution. Or, you can use eSupport. With a couple of mouse clicks, you can open the door to your computer via the internet, enabling our technicians to attend to your issue when you need it resolved – now!

Troubleshoot and Repair

Most business users don’t have time to worry about bringing a computer to a computer repair shop. Why make customers go through the process of unplugging all the wires, packing the PC up in the car, dropping it off for several days, going back to pick up the PC and attempting to set it all back up again. NCI TECH makes it easy by going directly to the customer’s office to handle their computer troubleshooting and repair needs.
NCI TECH makes it convenient for customers to get their problems solved quickly. In extreme circumstances NCI TECH will pick up the PC, repair it in-house and deliver it back to the customer ready to plug and play.

Repair services include:

• PC Check-Up: Clean debris and dust from case, fans, defragment hard disk drive.
• Diagnostic:  Troubleshoot system to see if there are any unseen problems.
• Spyware/Virus Removal: Fast-teks will remove harmful programs on your PC including but not limited to, Trojan horse programs, Viruses, Spyware, Adware, Hijacker, and BHOs
• PC Clean: Dust and clean fans and drives.
• Data Migration (Transfer): transfer data or files from one computer to another
• Operating System Installation: Update or installation of Windows operating systems.
• Card Installation: Installation of an internal expansion card to your PC or notebook.

Server Installation and Support

NCI  TECH’s server solutions help businesses increase data availability and organize file sharing to keep operations running smoothly.
Simply put, our servers can help your business do more with less. Business servers offer many benefits over simple networking. With a centralized server, users and administrators can enjoy many services that were once unavailable to them before:

• Centralized Security
• File and Print Sharing
• Centralized Virus and Spyware Management
• Data Backup
• Business Internet / Intranet
• Remote Access to your Office Data

NCI TECH offers many options when it comes to your office server, including Windows Server 2008, Windows Small Business Server 2003, Windows 2003 Server, Exchange 2003, and more.

Computer and Network Security

No matter how large or small your network is, network security should be your number one concern. All networks are vulnerable to hackers, blended attacks, and malicious programs without solid protection. NCI TECH can determine which products work with your network and computer processes.
NCI TECH’s network security experts can review your network and set up multiple levels of security. Our technicians are well versed in security issues and solutions, and will ensure that your software is fully updated with the latest security patches, install or test your firewall, and look for possible areas of backdoor access.

Network Monitoring and Management

Proactive monitoring is critical to the security, performance, and reliability of any computer network. We will remotely monitor your network and servers to identify and resolve minor issues before they cause business disruption. From hardware and software inventory to network usage and server uptime, NCI TECH provides your business with network monitoring and comprehensive reporting.

Office Relocation and Setup

When you move office computers to a new location, the challenge is getting everything installed and working properly. Managing the hardware installation process takes time and planning. We even help customers pack and ship computers and unpack them at the new office. Our technicians can work with you to coordinate a smooth, timely, and affordable on-site installation.

Shared Internet Office Solutions

Share a single broadband connection with your entire office. NCI TECH offers Internet connection sharing Routers, Switches, and Access Points with advanced security features. Let us help you jump start your business network by connecting local wired and wireless PCs, and remote or travelling users to your office network with secure access.

Email Server and Mobile Device Support

Greater reliance on email for business has increased messages sent and received to coworkers, customers, and suppliers. Employees look for efficient access to e-mail, contacts, calendars and more no matter where they are or what type of mobile device they are using.
NCI TECH supports Exchange, SharePoint, and more with mobile device access.

Anti-virus and Internet Security Solutions

At any given time, thousands of computer viruses, worms and spyware are in circulation on the internet. Millions of users with always-on high-speed internet connections are prime targets for email attacks, identity theft, and malicious hacker programs.
NCI TECH provides software and hardware solutions to remove and combat continuous attempts by unknown internet predators.

Data Backup and Recovery

When it comes to protecting valuable computer data, most of us know that we should be making regular backups because a system failure would cause unthinkable hardship. Even with this knowledge, many customers live through each day without a backup for accounting data, databases, digital photos and other important files that are irreplaceable.
NCI TECH is focused on providing solutions that help small businesses protect their data without investing a lot of time and energy.

Website Design and Hosting

An organization’s website is much more than just another communication vehicle for the internet. NCI TECH, through their preferred web development and design partner “Quadtech”, develops custom websites that builds brands, promotes products and enables eCommerce solutions. We specialize in bringing business online with innovative technologies and world class design.
Successful website design lies in its ability to combine rich content and innovative design with intelligent applications. We use state of the art technology along with our understanding of business processes to create a dynamic website that interacts with users and reflects the image of your organization.
NCI TECH works closely with customers to develop a fully integrated web presence that bridges the gap between internet technology and specific business goals.

Technology Consulting

Deciding on the right technology solution for home or business can be overwhelming. NCI TECH conducts a rapid, high-value assessment to identify opportunities for lowering expenses and improving computer systems and business processes. We identify residential and small business technology solutions to solve problems and save money.
NCI TECH takes the confusion out of computer hardware, software, networks and training by providing complete customer solutions.