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Remote Support

With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote IT Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our technicians.

Can you control my computer without my knowledge?

No, we are not able to access your computer remotely until you have responded on your computer to a request for remote it support.  Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access.

Typically, a support query will take 20-30 minutes but of course there are exceptions which take longer.  Our IT support team will always try to fix the problem as soon as possible. If it can’t be resolved remotely we will send an technician to deal with it on site.

Contact us to discuss IT Support options for your business