Employment

NCI Technologies has a current vacancy for a Systems Technician / Support Agent. As this role requires on-site face to face contact with our clients, the applicant must be well presented and have excellent written and oral communication skills in English.

You must be capable of multi-tasking and working across a number of technologies and service offerings with knowledge in Data Centre systems and network technologies
Please note that all applicants must be permanent residents of Australia.

Only short-listed candidates will be contacted regarding this position.

• Supporting and ticketing work with our 365/24/7 NOC
• Provide on-site, phone, email and remote support to existing clients.
• Support, Migrate, Maintain Server environments.
• Server and Desktop installations / Migrations.
• Research, Test and Implement IT solutions.
• Assist other Tech engineers and work in a team.
• Assist / Project Manage migrations
 
Skills and Experience Required:
• Must have experience working in a Managed Service environment
• Demonstrated experience in IT Networks and Data Centres
• Understanding of systems and architectures to meet client needs
• Experience in Help Desk including break / fix
• Effective and timely documentation
• Effective Task Management Skills
• Be solution and outcome focused and willing to learn new technologies
• Excellent communication skills with staff, clients and partners
• Time management, ability to prioritise and deliver to schedule
 
Required Technologies Experience
Minimum 2 to 4 years. Tertiary certification required, proven knowledge of the following areas:
• Windows Operating system: Windows 7, 8, 10
• Server OS: Windows Server 2008, 2008R2, 2012, 2012R2, Windows Small Business Server (SBS) 2008, 2011,
• Thin Computing: Terminal Services & Remote Desktop Services